Registration Papers
At times there will be instances where we do not receive registration papers upon puppy acquisition– however 99% of the time we do have the registration papers within 14 days. Please if registration papers are extremely important to you, call and verify we do have them in hand prior to shipping your puppy or picking it up. Most customers are buying simply for a family pet so registration papers are not a must-have. If we do not have registration papers at the time the puppy is being tendered we do however guarantee that the puppy will have documents in max. 14 days! Please confirm this with our reps if registration papers are important in your particular case. Again we will do everything in our power to provide what we have promised. We have no affiliation with AKC, ACA, NPCR or CKC and take no responsibility for their actions or lack thereof.
Refunds
All refunds will be processed within 15 days of request and can take up to 10 days to post to your financial institution. Again there will be no refunds for vet bills, neither pet returns nor shipping charges as all sales are final and we only offer a replacement puppy per our warranty.
Shipping
All puppies are sent via our pet forwarding agent who makes final arrangements to ship pets via commercial airline, we have no affiliations with any Airlines and are not responsible for delayed flights, canceled flights, re-routings & overnight kenneling. Once the puppy is tendered at Port Cargo facilities we have no additional control over the delivery of your puppy.
Health Certificates
All puppies that fly have a health certificate as we are required by the airlines to have this upon tendering the puppy at the airport. If you lose or misplace the pink health certificate please email or call us and we can supply a computerized shot record. Please allow us up to 3 days to provide you with this information.
Hereditary and Congenital Disorders
Please understand that all puppies that are sold by us have been checked for the above disorders prior to leaving. On top of the puppies being checked by the vet; the parents to the puppies have been checked to be free and clear of any disorders.
Photos
Every week we take photos of all the new puppies. At times we group puppies in an effort to reduce the number of listings that we may have. It is possible that we may have four “Same colors” — what we do in this case is change the photos after each one sells as they look very similar but have minor marking differences. To avoid any confusion please always refresh your page prior to sending an inquiry.
Legal Jurisdiction
When purchasing your new puppy from us, we ask that you agree to our warranty policy in its entirety prior to submitting your inquiry. Any case that may arise will be arbitrated by any competent court within our location!
Shipping Insurance
Due to country/state restrictions, some pets are required to be insured prior to them being shipped, in such case our forwarding agent will make all the necessary arrangements for the pet to be insured but the buyer is entirely responsible for this payment. The insurance fees will not be below $100.00 and will not exceed $1500.00 United States Dollars Depending on the value of the pet as will be determined by the shipper. This amount is usually 99 % refundable upon safe delivery in most cases.
Shipping Restrictions
We ship 3 times per week. These days are typically Mondays, Wednesdays & Fridays. Sometimes (depending on the Cargo facility hours) we will make exceptions to ship another day. If you designate an airport Delta service with Live Animals, we will find the best flight for your puppy on one of the days we ship. We must stay within our contract with Delta Airlines & use the airports they service within the times they allow.
Restrictions are as follows:
1: Snub Nose/ Maltese Puppy restrictions. The airlines take very precautionary steps to make sure these puppies fly safely. We must follow their guidelines. This may cause a flight to be changed, delayed to a different day, or different airport. Please know the puppy’s health is the #1 priority before anyone’s schedule.
2: Dash Shipments. A small percentage of airports are Delta Dash during certain hours. Typically, these belong to smaller airports. For Dash, if the ONLY flight option for your puppy falls within the Dash Shipment category, we may be required to charge an additional small fee to cover the shipping. Dash Shipping will not be below $50 nor exceed $100.
3: Canada/International Customers. Sometimes we must charge a bit more to ship a puppy to internationally (depending on the airport & time of year). Please understand if you’re a potential customer located internationally & want your puppy shipped for the price you’ve paid in US Dollars… it’s on a case-by-case basis.
4: Make an Offer. Sometimes we have puppies you can make an offer on. If the offer is accepted, shipping must be on the shippers’ terms. Customers must be flexible & work with a schedule determined by the shipper. As always, you may call & speak to a representative before checking out if you have questions. Offers on puppies are held for a short time. We will choose the best flight for the puppy & advantageous for shipping costs.
When doing this, oftentimes, there will be 2 separate puppies flying to the SAME airport on the SAME day for 2 separate customers. In the best interest of lessening the stress of a flight, we will fly 2 puppies together–so they have a playmate during the flight. This is the best option for the pups. When receiving a puppy price or shipping price BELOW full price, please know these options are possible.
A customer may only require their puppy to be sent alone if they’ve paid full shipping costs &/or have entered no coupon code.
PLEASE IF YOU HAVE ANY QUESTIONS OR CONCERNS, DON’T HESITATE TO CALL OR EMAIL US IMMEDIATELY